Please enable JavaScript.
Coggle requires JavaScript to display documents.
PART 3 _ SHOPS / RESTAURANT - Coggle Diagram
PART 3 _ SHOPS / RESTAURANT
bad services?
slow & inefficient ( make customers wait for a long time)
rude & unhelpful staff ( make customers feel unwelcomed & get frustrated)
what / do?
talk to that person directly about how they feel & how they want the problem to be fixed
ask for a refund or want something to make up for that bad service
decide not to use the service again & write a review on social media
go somewhere better next time.
remain / silent?
fear confrontable / conflict
avoid loud noise & uncomfortable situations
complaining won't make a difference
tolerate the poor service to save time and energy -> silently choose another place next time
prevent / bad services?
train the staff well
e.g how to greet customers / take orders / handle complaints
know what they are expected to do to make customer satisfied
get feedback from customers
intentionally ask for feedback from customers -> understand about their needs
fix the problem before it becomes bigger
better services / now?
companies use the internet to collect information from customers to understand what customers want
make things better
e.g customers unhappy / write a review for the shop on the website
shop try to fix it
competitors in the market
make a difference in their service to attract more customers / keep loyal customers
improve the service to make it efficient & convenient