Please enable JavaScript.

Coggle requires JavaScript to display documents.

11.2 Consumers rights - Coggle Diagram

- - - - Online shopping contracts=Writing form since there is electronic communication between vendor,consumer=record of buy sell purchase.
      - Every time product, service is bought online between two people/companies
        Australian contract law is applied="i agree"
    - - Once purchase done in store and online shopping= australian consumer law
      - Example:Australian consumer law
      - ACL-AUstralian Consumer laws protect:consumers, provide legal advice, encourage fair practices.
      - Gurantees for goods:-->DMADS
        Purpose
        Appearance
        Defects
        Safe/durable
        Match
      - Servcies gurantee:PS
        Performed with skill and are
        Fit for consumers purchases purpose
        Supplied reasonabe time
      - Rights protected:
        Rights of consumers protected->good/service
        Match description, quality consumer expects
        Vendors rights:Money
        Consumers rights:Unscrupulous business practices
        Consumers vendors: Seek remedy for problems.