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PART 2 _ SHOPS / RESTAURANT - Coggle Diagram
PART 2 _ SHOPS / RESTAURANT
Topics:
time received bad service
new shop opened in your area
when?
last Sunday
the only time that I am free
busy with work and study during weekdays
only have time for myself on weekends
Black Friday - things were on sales
Why / go?
shopping mall near my house
buy a new stylish dress for my best friend
clothes would be a thoughtful birthday present
walking around and noticed a shop displaying woman's clothing ( shirts / ties/ trousers)
decide to step it because of its appealing decorations
what / happened?
stepped inside /made a big mistake
messy & disorganized ( make it hard to choose what I need)
shop assistants seemed always busy with other tasks & customers
did not offer any help even when I requested
cause me feel frustrated
wait a long line to check out
did not have enough staff & one cashier at the counter
feeling
the worst shopping experience in one of the biggest mall in the city
never want to return
enjoyable shopping experience
feel like I am an important customer
highly recommend the shop to other friends / family
where?
situated in a local mall
not far from my home
only 10 - minute motorbike ride
easy to get their bc of its good location
transportation options
what?
a variety of women's clothing
dress / shirts / skirts
many sparkling accessories to match with the outfits
Why/ successful?
stepped inside / greeted by warm & inviting atmosphere
beautifully designed with shelves displaying folded clothes
is decorated with hand - painted wall art & nice smell from scented candles
shop assistants : helpful & professional
offer help & help me try clothes on
easy & convenient payment process
pay by cash / credit card / bank transfer
give me a QR code ( generated on their phone) -> scan & pay