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unit 4 Process Customer order and payment - Coggle…
unit 4
Process Customer order and payment
Process Of obtaining information on customer requirements for order fulfillment of goods/services
checking the customer's transaction history with the business
keeping a detailed record of the information obtained on the order
asking or clarifying with the customer what he really wants
Required information by staff who process orders
fulfilling order
issuing invoice
organization requirements of order processing
lead time
follow-up action if order cannot be fulfilled in time
Organizational procedures of order Processing
identifying and checking of prices of goods and services
handling pricing problems
identifying defects in products and shortfall in services when being processed for sale
offering current discounts and special offers
procedures for handling different types of payments
Handling Cash Payments
handling cash payment-foreign currency
handling non-cash payments
handling E-payments
Electronic Point-of sales system(EPOS)
Manual Method of Computing payment