Unit 4: process customer order and payment
Process customer order and payments
Asking or clarifying with the customer what he really wants
checking the customer's transaction history with the business
keeping a detailed record of the information obtained on the order
required information by staff who process orders
fulfilling order
Issuing invoice
Organisational requirements of order processing
Lead time
follow-up action if cannot be fulfilled in time
Organisational procedures of order processing
Identifying and checking of prices of goods and services
Handling pricing problems
Identifying defects in products and shortfall in services when being processed
offering current discounts and special offers
Procedures for handling different types of payments
handling cash payments
handling cash payments - foreign currency
handling non-cash payments
discounts and voucher
authorsation protocol for non-cash payments
checking for stolen cheques, credit/ debit charge cards
safety procedures for accepting cheque payments
safety procedure for accepting credit card payments
suspected fraud of non-cash payments
handling e-payments
electronic point-of sales system (EPOS)
Manual method of computing payments
Key requirements of the goods and services tax act in singapore
responsible for collecting the tax and for paying it to IRS
GST is only charged by GST-registered businesses
for small business that do not meet this threshold, GST registration is optional
GST is applicable to the supply that is received in Singapore
GST is also levied on the import of goods on thi scase it is collected by Singapore customs
goods and services exempted from the scope of GST
Provision of financial services
Supply of digital payments tokens
Import and local supply of investments precious metals
sale and lease of residential properties