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unit 4 - Coggle Diagram
unit 4
ORGANISATIONAL PROCEDURES OF ORDER PROCESSING
Identifying and checking of prices of goods and services
Handling pricing problems
Identifying defects in products and shortfall in services when being processed for sale
Offering current discounts and special offers
PROCEDURES FOR HANDLING DIFFERENT TYPES OF PAYMENTS
Handling Cash Payments
Handling Cash Payment – Foreign Currency
Handling Non-Cash Payments
Handling E-Payments
PROCESS OF OBTAINING INFORMATION ON CUSTOMER
REQUIREMENTS FOR ORDER FULFILMENT OF GOODS/SERVICES
Asking or clarifying with the customer what he really wants.
Checking the customer’s transaction history with the business.
Keeping a detailed record of the information obtained on the order.
REQUIRED INFORMATION BY STAFF WHO PROCESS ORDERS
Fulfilling Order
Issuing Invoice
ORGANISATIONAL REQUIREMENTS OF ORDER PROCESSING
Lead Time
Follow-up action if order cannot be fulfilled in time
KEY REQUIREMENTS OF THE GOODS AND SERVICES TAX (GST) ACT IN
SINGAPORE