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SVE Unit 4 - Coggle Diagram
SVE Unit 4
Organisational Procedures of Order Processing
Identifying and checking of prices of goods and services
Handling Pricing Problems
Identifying defects in products and shortfall in services when being processed for sale
Offering Current Discounts and Special Offers
Process of Obtaining Information on Customer Requirements
Ask what customer wants
Check transaction history
Keep a detailed record of the information obtained
Required Information by Staff Who Process Orders
Fufilling Order
Expected Delivery Date/Time
Product Information
Quantity of Products
Methods of Shipments
Issuing Invoice
Organisational Requirements of Order Processing
Lead Time - Order Fulfillment Cycle Time
Follow-up action if order cannot be fulfilled in time
Giving correct delivery information to customers
Informing the customer at appropriate intervals on the progress of the order
Notifying with clear justification if the order cannot be delivered in time/cannot be met
GST
Key Characteristics of GST acts in SG
The business selling the goods or services is responsible for collecting
the tax and for paying it to IRAS
GST is only charged by GST-registered businesses. A business must
register for GST if its annual turnover exceeds S$1 million
applicable in the case of personal transactions of a supplier.