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Unit 4: Process customer order and payment - Coggle Diagram
Unit 4: Process customer order and payment
Process if obtaining information on customer requirements for order fulfilment of goods/services
Asking or clarifying with the customer what they really want
Checking the customer's transaction history with the business
Keeping a detailed record of the information obtained on the order
Required information by staff who process orders
Fulfilling Order
Issuing Invoice
Organisational Requirements of Order Processing
Lead Time
Follow-up action if order cannot be fulfilled in time
Organisational Procedures of Order Processing
Identifying and checking of prices of goods and services
Handling pricing problems
Identifying defects in products and shortfall in services when being processed for sale
Offering current discounts and special offers
Key Requirements of The Goods and Services Tax (GST) Act in Singapore
Responsible for collecting the tax and for paying it to IRAS
A business must register for GST if its annual turnover exceeds $1 million
GST is applicable to the supply that is received in Singapore
GST is levied on the import of goods
Certain goods and services are exempted from the scope of GST
Provision of financial services
Supply of digital payment tokens
Import and local supply of investment precious metals
Sale and lease of residential properties
Goods exported and services offered to overseas clients are exempted from the GST which means that no tax is charged on them
A GST registered business can claim credit for the GST that it has paid for its inputs and outputs
Procedures For Handling Different Types of Payments
Handling Cash Payments
Handling Cash Payment - Foreign Currency
Handling Non-Cash Payments
Authorisation protocol for non-cash payment
Discount and voucher payment
Checking for stolen cheques, credit/debit charge cards
Safety procedure for accepting cheque payments
Safety procedure for accepting credit card payment s
Suspected fraud of non-cash payment
Handling E-Payments
Electronic Point-of Sales System (EPOS)
Manual Method of Computing Payment