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SVE UNIT 4 (PROCESS CUSTOMER ORDER AND PAYMENT) - Coggle Diagram
SVE UNIT 4 (PROCESS CUSTOMER ORDER AND PAYMENT)
Asking or clarifying with the customer
Repeat each order to the customer for confirmation.
Check for specific considerations.
Paraphrase customer requirements to get specific information.
Check the customer’s transaction history with the business
Keep a detailed record of the information obtained on the order
REQUIRED INFORMATION BY STAFF WHO PROCESS ORDERS
Product
Expected delivery date/time
Methods of shipment
Quantity of products
ORGANISATIONAL PROCEDURES OF ORDER PROCESSING
possible issues related to pricing issues.
Customers may be entitled to special discounts or offer which is not yet updated by the billing departments of the vendors.
Customers may have returned some defective goods or shortfall in services which is not accounted for by the vendor.
Customers might be charged at the wrong price for certain products or services.
Computation errors may also happen at times in the billing due to human errors.
Key requirements of the Goods & Services Tax Act (GST) in Singapore
The business is responsible for collecting and paying GST to IRAS.
GST is only charged by GST-registered businesses - must register for GST if annual turnover > S$1 million.
GST is applicable to the supply that is received in Singapore.
GST is also levied on the import of goods (in this case it is collected by Singapore Customs).
Certain goods and services are exempted from the scope of GST
Provision of financial services, (example: issue/sale of shares).