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Consumer Relationships & Behavior - Coggle Diagram
Consumer Relationships & Behavior
Emotions
Value
Satisfaction
Expectations
Unsatisfaction
Satisfaction
HOPE
Disposal
Control
Desires
Authenticity
Complaints
Negative
Positive
Feedback
Build value
Hedonic
Utilitarian
Quality
Help emotions towards company
Misbehavior
Motivations
Emotions
Impulsive
Lack of value
Vulnerable
No responsibility
Manipulation
Ethical
Lack of knowledge
Morals
Lack of care