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SVE Unit 4 - Coggle Diagram
SVE Unit 4
Organisation Procedures of order processing
Identifying and checking of prices of goods and services
Handling price problems
Identifying defects in products and shortfall in services when being processed for sale
Offering current discount and special offers
Process of Obtaining information on Customer Requirement for Order Fulfilment of Good/Services
Asking or clarifying with the customer what he really wants.
Checking the customer's transaction history with the business
Keeping a detailed record of the infomation obtained on the order
Required Information by staff who process order
Fulfilling Order
Issuing Invoice
Procedures for handling different type of payments
Handling cash payment
Handling cash paymen- foreign currency
Handling non-cash payment
Authorsation protocol for non-cash payment
Discount and Payment
Checking for stolen cheques, credit/ debit charge cards
Susoected fraud of non-cash payment
Organising Requirements of order Processing
Lead time
Follow-up action if order cannot be fulfilled in time
Handling E-Payment
Electronic Point-of sales System(EPOS)
Manual Method of Computing Payment