Please enable JavaScript.
Coggle requires JavaScript to display documents.
Operations Management Week 1 - Coggle Diagram
Operations Management Week 1
discussed about rules and guidelines about the course
Let's go ahead and jump into the week 1 material
Introduction taken care of
What is Operation Management
Why do we study Operations Management?
provides a broad perspective of business function
a major function about every organization
cross functional decision making is absolutely essential for good business operations
very interesting field of study
the principles of processes can be applied across the entire organization
Definition
Operations focuses on decisions for production and delivery of the business's products and services.
Supply Chain
Definition
The set of entities and relationships that cumulatively define materials and information flows both downstream toward the customer and upstream toward very first supplier.
For example, think of a supply chain for a smartphone: it starts with the suppliers of raw materials, goes through manufacturers, then distributors, and finally reaches the retail stores where customers buy the phone.
The flows of materials, money, and information links the operations across the organization
Strategic Operation Management
Let's watch a short video on the function of strategic operations management
To summarize as we saw in the video, the roles of operations management include
The roles
designing
planning
Directing
improving
two types of decision making
strategic
plan that is made
Areas of Strategic decision making
supply chain management
strategic operations management
quality management
We are going to get into a little bit more as we practice through classroom activities we.
we're going to have class activities each week, which will help us understand these concepts and give us something real that we can use in our businesses, organizations, or whatever it is we're doing in our careers.
production design
tactical
we are going to execute the plan
how we are going to carry out the plan
Areas of tactical decision making
process
how we'll handle everything from start to finish
It's crucial to ensure that our processes are efficient and effective.
quality
keep quality in mind to make sure that we are delivering meets our standards and satisfies our customers
inventory
inventory levels are another important consideration
We need to keep track of our inventory to make sure we have the right amount on hand
1 more item...
capacity
how much work we can manage through our processes
we need to assess whether our current set up can handle the demand
logistics
We need to plan how we're going to get things
where they need to go
sourcing
this involves getting the materials and resources
we need to create our products or provide our services
1 more item...
Function
we should also look at the different functions of producing and delivering our goods and services
each functions plays a role in the overall process
process
also, our processes designing, sustaining and maintaining the service or product throughout our business
Major decisions
capacity
we have to consider how much out do we need at different times?
how much output can we actually handle or manage properly
inventory
we have to make sure that we have the proper inventory levels
we have to make sure that we have the right materials on hand
how much do we need? when do we need them?
quality
how do we make sure our customers are getting the quality standards they expect?
we need to implement measures to maintain and monitor quality throughout
supply chain
what are our sources?
how do we manage the shipping and receiving?
how do we deliver the products once we're finished
how do we deliver our services at the right time?
process
we think about how we should make our products
or how do we provide the services
every organization has to make
Attributes Impacting Operations Management
As part of our first discussion you completed online yesterday, you learned about several attributes that significantly impact operations management
to review these attributes are
we will be working with these attributes in more details as we move forward
Leadership
Definition
motivating a group of people to achieve a common goal
let's talk about leadership a little more
to be effective as a leader
we need to have the ability to guide and influence others to be successful
there are many ways to accomplish this
one style is to have mutual respect between the leader and the team
this works well when the team respects the leader and the leader in return respects the team members and they all enjoy reaching the goals together
Corporate Culture
Business Ethis
Emotional Entelligence
Products and Services
Team Building