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Kim and Nelson's Scenario - Coggle Diagram
Kim and Nelson's Scenario
Conflict Resolution
Active Listening
Being present in the moment
Looking from the other persons perspective
Feedback Systems
Open to criticism without emotion or making it personal
Through progress updates
Constructive feedback channel for the team to voice concerns and improvements
Compromise & Collaboration
Openly discussing expectations to come to a compromise
Fostering a collaborative work environment through mutually beneficial solutions
Communication Channels
Establishing Procedures
Guidelines for how to communicate
Ensuring all team members are aware of how to share information
Utilising Platforms
Zoom
Microsoft Teams
Information and document sharing
Text platforms
Consistent Communication
Frequent progress updates
Ensuring all team members use communication channels through activity monitoring
Always making the effort to reduce chances of misunderstanding
Performance Management
Setting Clear Expectations
Defining what the performance expectations are for team members
What each team members roles and responsibilities are
Regular Feedback
Provide feedback on a consistent basis that is constructive
Defining what areas of team members performance can be improved
Performance Appraisals
Setting goals for the standard of performance
Frequent formal evaluations of team members' performance
Leadership Strategies
Transformational Leadership
Inspiring team members
Motivating team members
Creating a shared vision within the team and organisation
Creating an environment of trust and collaboration
Situational Leadership
Adapting various leadership styles
Being able to adapt and switch leadership styles frequently
Being able to identify specific needs of the team or individuals
Providing a level of support appropriate for the situation