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The future trends in the public sector, List of references Dailey, H.…
The future trends in the public sector
Innovation in Digital Infrastructure
Cloud-based platforms
Partnership with private sector
Examples:
Combined innovation initiatives
Joint work on cybersecurity
Modern digital infrastructure
Digital Credentials
Revolutionise crednetial processes
Enhances service delivery
Examples:
Digital identification verfiation
Electronic documetn management
Secure payment gateways
Citizen interaction to take place online
Zero-Trust Architecture
Examples:
User behaviour
Device posture
Continuous monitoring of network traffic
Encryption of data
Constant verifications
Deployment of AI
Improvement of service delivery
Examples:
Assistants on virtual level
Analysis of predictive nature for trends, needs and patterns
AI-supported chatbots
Proactive Services Based on Life Events
Life event triggers
Prevision of tailored service
Examples:
Deaths
Marriage
Births
Collaborative Government Services
Shared system data
Implementation of collaborative platforms
Examples:
Optomised service delivery
Fit services to needs
Analyse sources for trends
List of references
Dailey, H. 2024. 6 public sector trends ramping up service delivery in 2024. Public Sector Network. [Online] Available from:
https://publicsectornetwork.com/insight/6-public-sector-trends-ramping-up-service-delivery-in-2024
(Accessed on 09 August 2024).