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Benefits & Eligibility - Coggle Diagram
Benefits & Eligibility
Do you need a patient's benefits reinstated?
Yes
Is this for a Remake?
No
Is this for a Patient Return/Refund?
No
Please restart and select the Category that best fits
your support need
Bot Restarts
END
Yes
Please describe your problem/question for this request regarding Provider Participation/Credentialing inquiry:
{Multiline textbox}
Tag
Question:
Add these required fields below:
MED Office #
Patient Name,
DOB
Insurance Name
Insured ID#
Doctor Full Name
<btn>Submit<btn>
<btn>Cancel<btn>
BOT creates ticket under Helix MVC Category,
‘Benefits & Eligibility’
END
Yes
BOT launches ‘Remake Issues’ workflow
Remake Issues
Launched
No
Do you need to Add
an Insurance plan?
Yes
BOT launches ‘Acuity Add Insurance’ workflow
Acuity Add Insurance
Launched
No
Is this an Insurance Calculation issue
Yes
BOT launches ‘Acuity Insurance Calculation’ workflow
Acuity Insurance Calculation
Launched
No
Is this a Medicaid question?
No
Thanks for reaching out, I would be glad to assist! You will want to reference your states MyInsuranceHub page on the Managed Care page of MyEyeShare. This is where you see all the Insurances that are accepted in your state and where to check the patient's eligibity.
If there are any Insurances that are not accepted in all locations in your state, there will be a link to take you to a list of offices that can accept that insurance.
<btn> Continue <btn>
Yes
Are you trying to see if you are in network with medicaid?
<btn> Yes <btn>
<btn> No <btn>
Tag checking if in Network
2 more items...