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Customer service - Coggle Diagram
Customer service
Cause of Service breakdown
Poor service attitude
Broken Promise
Faulty Product
Lack of training
Discourtesy
Uncooperative Colleague
Condescending attitude
Types of difficult customer
Angry
High roller
Demanding
Indecisve
Dissatisfied
Talkative
Rip off
Procedures of service recovery
Own the problem
Acti
apologise
Listen
Consequence
Loss of customer
Loss of Goodwill
Damage image and reputation
Loss of revenue
Bad mouthing