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Customer Service - Coggle Diagram
Customer Service
Causes of Service Breakdown
Broken Promise
Faulty Product
Poor Service Attitude
Lack of Training
Uncooperative Colleagues
Condenscending Attitude
Types of Difficult Customers
Angry
Dissatisfied
Indecisive
Demanding
Talkative
High Roller
Rip Off
Consequences
Loss of Customers
Loss of Revenue
Damage Image and Reputation
Bad-Mouthing (Ripple effect)
Loss of Goodwill