Please enable JavaScript.
Coggle requires JavaScript to display documents.
customer service - Coggle Diagram
customer service
causes of service recovery
poor service attitude
faulty product
uncooperative colleague
lack of training
condescending
broken promise
RMB 3
types of difficult customer
indecisive
dissatisfied
demanding
talkative
high roller
rip off
angry
consequences
loss of customer
bad mouthing ( ripple effect)
damage image and reputation
loss of revenue
loss of goodwill
procedure of service recovery
own the problem
apologise
action
escalate
listen
7
38
55