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Communication & Negotiation - Coggle Diagram
Communication
&
Negotiation
is innate
social
relationship
adapting to the
environment
language
system
living species
own form
of communication
mood
feelings
through
written language
nonverbal gestures
oral communication
emotions
values new gen.
process
paraverbal
are said
nonverbal
body language
vehicle of comm.
underlies
wide range of meanings
verbal
phrases
words
sintax &
semantic content
most powerful mediator of knowledge
and developlment of connective thinking
communication
verbal &
nonverbal
static aspects
Cook
body shape
clothes
voice
Argyle
orientation
proximity
physical contact
dynamic aspects
Cook
posture
distance
head & body pos.
Argyle
other nonl. aspc
gestures & gaze
posture
communication
complex
process
theories
human interactions
emotions
mood
feelings
mental logical process
tramission of mex
coded
decoded
Shannon & Weaver
transimisson model
sender
speaker
feedbacks
receiver
listener
several researchers
psycholinguistic
messages exchanges
& the state of mind
analizying
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Grice
conversation betwen indiv.
cooperative principles
relevant
adeguate
useful
information
MISUNDERSTANDING
Shannon & Weaver
noise
interpretations
every person
unique
interpretation
external stimuli
environmnetal factors
perception
every speech
influence
gender
ethnicity
past experience
emotions
solutions
retro-communication
receiving
feedback
meta-communication
Watzlawick
analyze communication
clarify contradictions
Giles
essential
cognitive
element
ctrl of own language
errors
codding errors
from
filter effect
ex. involuntary distortion
no express.
values
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thoughts
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decoding errors
Bathers
different meaning
ambiguous interpretation
person
different meanings
gap
say & mean
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how to deal
great communication skills
curcial to
achieve
persuasive
communication
physical attraction and sympathy of the source
effectivness of the mex
credibility
is fundamental
formation of network of relationships
influences
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effective
communication
give
confidence
get
convince
persuade
key features
spontaneity
flexibility
empathy
3 phases
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interest based-negotiation
good listener
listening
complex process
understand real
state of mind
allows
effective
interactions
active listening
real & sincere interest
other people
accepting others' point of view