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Replacing all UQ Library support staff with AI Chatbots will improve the…
Replacing all UQ Library support staff with
AI Chatbots
will
improve
the
student
experience
Against: accessibility issues
e.g. Cognitive load of prompting skills
To do: research on prompting skill levels in dominant student age groups
To do: student enrolment demographic data
To do: 'Digital native' myth research
Number of students affected
To do: UQ's declared disability data
To do: research on estimated number of students with undeclared disabilities
Against: Can't help students access the internet if they need to access the internet to seek help
To do: Library support data - how many students have needed help with this in the past?
Allow more funds for other purposes
To do: how much money would be saved?
To do: how have similar savings been used in the past?
Speed up response times
To do: has this been observed elsewhere?
Against: AI may not have enough info in the model
To do: What data is in the Library's chatbot model?
To do: Research on correlations between AI model size and quality of results
Against: job losses
To do: How many current staff would be replaced?
Against: How does this relate to the
student experience
?
Against: not everything in the Library is digitised
To do: seek numbers on Library collections and other services