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SVE UNIT 2 - Coggle Diagram
SVE UNIT 2
PURPOSE OF DISPLAYING PROFESSIONAL SERVICE ETIQUETTE
Adds value to the company’s image.
Builds trust, loyalty and respect between the company and its customers.
Allows interactions, meetings and customer relationships to run smoothly
Enhances the reputation of the brand.
Raises the overall standard of customer service.
BASIC RULES OF PROFESSIONAL SERVICE ETIQUETTE
Standard Greeting
Appropriate Forms of Address
Proper Handshakes
Presentation of Name Cards
Making and Acknowledging of Introductions
The purpose of presenting a positive image of self and the organisation
The customer will tend to trust the service staff more readily.
The customer will give more respect to the service staff.
The customer will focus on what is communicated by the service staff.
Increases the customer’s confidence in the organization.
WAYS TO PRESENT A POSITIVE IMAGE OF SELF AND THE
ORGANISATION
Positive behaviour
Negative and Positive Body Language and Facial Expressions
Right Attitude