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SVE UNIT 2 - Coggle Diagram
SVE UNIT 2
Ways to present positive image
Right attitude
positive behaviour
Positive body language
Facial expression
Avoid negative posture
Purpose of displaying professional service etiquette
Allow interactions smootly
Build trust and loyalty
Add value to the company's image
Enhances the reputation of the brand
Raises the overall standard of customer service
Basic rules of professional service etiquette
Standard greeting
Appropriate Forms of Adress
Proper handshake
Presentation of name cards
Making and acknowledging of introductions
Purpose of presenting a positive image
Tend to trust the service
Receive more respect
Increase customer confidence