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SVE -Unit 2 - Coggle Diagram
SVE -Unit 2
Purpose of Displaying Professional Service Etiquette
Allows interactions, meetings and customer relationships to run smoothly
Build trusts , loyalty and respect between the company and its customers
Adds value to the company’s image
Enhances the reputation of the brand
Raises the overall standard of customer service
Basic Rules of Professional Service Etiquette
Standard Greetings
Appropriate forms of Address
Proper handshakes
Presentation of name cards
Making and acknowledging of introductions
Purpose of Presenting a Positive Image of Self and the Organisation
The customer will tend to trust the service staff more readily
will give more respect to the service staff
will focus on what is communicated by the service staff
increases the customer’s confidence in the organisation
Ways to Present a Positive Image of Self and the Organisation
Right attitude
Positive behavior
Positive body language and facial expressions