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SVE unit 2: display professional image and etiquette - Coggle Diagram
SVE unit 2: display professional image and etiquette
ways to present a positive image of self and the organisation
right attitude
positive behaviour
have negative ad positive body language and facial expressions
facial expressions
purpose of displaying professional service etiquette
maintain a professional image
be mindful of their actions
non-verbal cues
basic rules of professional service etiquette
standard greetings
appropriate forms of address
proper handshakes
presentation of name cards
making acknowledging of introductions
purpose of presenting a positive image of self and the organisation
to trust the service staff more readily
to give more respect to the service staff
focus on what is communicated by the staff service
increases the customers confidence in the organisation