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Unit 2: Display professional image & etiquette - Coggle Diagram
Unit 2: Display professional image & etiquette
Ways to Present a Positive Image of Self and the Organisation
Right attitude
Positive Behaviour
Negative and Positive Body Language\
Body language
Facial Expressions
Purpose of Displaying Professional Service Etiquette
Build trust, loyalty and respect between the company and customers
Be mindful of their actions
Allow interactions
Add value to the company's image
Enhances the reputation of the brand
Raises the overall standard of customer service
Basic Rules of Professional Service Etiquette
Standard greetings
Appropriate form of address
Proper handshakes
Presentation of name cards
Making and acknowledging of Introductions
Purpose of presenting a positive image of self and the organisation
Tend to trust the service staff more readily
Give more respect to the service staff
Focus on what is communicated by the service staff
Increase the customer's confidence in the organisation