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SVE Unit 2 - Coggle Diagram
SVE Unit 2
Purpose of Displaying Professional Service Etiquette
Allows interactions, meetings and customer relationship to sun smoothly
Builds trust, loyalty and respect between the company and its customers
Adds value to the company's image
Enhances the reputation of the brand
Raise the overall standard of customer service
Basic Rules of Professional Service Etiquette :
Standard Greetings
Appropriate Forms of Address
Proper Handshakes
Presentation of Name Cards
Making and Acknowledging of Introductions
The Purpose of Presenting a Positive Image of Self And The Organisation
The customer will tend to trust the service staff more readily
The customer will give more respect to the service staff
The customer will focus on what is communicated by the service staff
Increase the customer's confidence in the organisation
Ways To Present a Positive Image of Self And The Organisation
Right Attitude
Positive Behavior
Negative and Positive Body Language and Faciaal Expressions