Display Professional image and etiquette

Purpose of displaying professional service etiquette

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Present a positive image

Positive behaviour

Negative and positive body language and facial expressions

Right attitude

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Add value to the company's image

Enhances the reputation of the brand

Builds trust loyalty and respect between the company and its customers

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Raise the overall standards of customer service

Allow interaction, meeting and customer relationships to run smoothly

Basic rules of professional service etiquette

Standard greeting

Proper handshake

Appropriate form of address

Make acknowledging of introduction

Presentation of name card

Welcome to-

Thank you for calling-

Good morning/Good afternoon

How may address you?

Speak slow and clearly

State briefly about each others interest and achievements

Use title's such as DR if the person uses one

Apologies if you forget their name

Use full name

Acknowledge introduction

Always use a dignitary title when the people retired

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Avoid using nicknames

Make introduction provide opportunity to know each other

Be approachable and friendly