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Display Professional image and etiquette - Coggle Diagram
Display Professional image and etiquette
Purpose of displaying professional service etiquette
Add value to the company's image
Enhances the reputation of the brand
Raise the overall standards of customer service
Builds trust loyalty and respect between the company and its customers
Allow interaction, meeting and customer relationships to run smoothly
Present a positive image
Positive behaviour
Negative and positive body language and facial expressions
Right attitude
Basic rules of professional service etiquette
Standard greeting
Welcome to-
Thank you for calling-
Good morning/Good afternoon
How may address you?
Proper handshake
Appropriate form of address
Make acknowledging of introduction
Speak slow and clearly
State briefly about each others interest and achievements
Use title's such as DR if the person uses one
Apologies if you forget their name
Use full name
Acknowledge introduction
Always use a dignitary title when the people retired
Avoid using nicknames
Make introduction provide opportunity to know each other
Be approachable and friendly
Presentation of name card