Display Professional image and etiquette
Purpose of displaying professional service etiquette
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Present a positive image
Positive behaviour
Negative and positive body language and facial expressions
Right attitude
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Add value to the company's image
Enhances the reputation of the brand
Builds trust loyalty and respect between the company and its customers
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Raise the overall standards of customer service
Allow interaction, meeting and customer relationships to run smoothly
Basic rules of professional service etiquette
Standard greeting
Proper handshake
Appropriate form of address
Make acknowledging of introduction
Presentation of name card
Welcome to-
Thank you for calling-
Good morning/Good afternoon
How may address you?
Speak slow and clearly
State briefly about each others interest and achievements
Use title's such as DR if the person uses one
Apologies if you forget their name
Use full name
Acknowledge introduction
Always use a dignitary title when the people retired
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Avoid using nicknames
Make introduction provide opportunity to know each other
Be approachable and friendly