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display professional image and etiquette unit 2 - Coggle Diagram
display professional image and etiquette unit 2
purpose of presenting a positive image of self and the organisation
customer will tend to trust the service staff more readily
customer will give more respect to service staff
increase the customer confidence in the organization
customer will focus on what is communicated by service staff
FCRT
ways to present a positive image of
self and the organisation
right ATTIUDE
positive BEHAVIOUR
negative and positive BODY LANGUAGE expressions
ABBL
basic rules of professional
service etiquette
appropriate forms of address
proper handshake
standard greetings
presenting of name cards
purpose of displaying
professional service etiquette
allows interactions, meetings and customer relationship to run smoothly
builds trust respect and loyalty between the customer and the organization
enhances the reputation of the brand
adds value to the company's image
raises the overall standard of customer service