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ChatBnB Client - Coggle Diagram
ChatBnB Client
Who is he ?
Property owner/manager
PMS Client
ChatBnB : PMS Add-on
Distributed on PMS Marketplace
Feels adequate to link it to the PMS API
Provides legal framework ?
Problem we are solving for him
Time spent answering guests
Better quality answers
Better response time
Collect guest feedback
Identify problems with the listing
Task creation
Front-end App
Onboarding
Client settings
Credit card information
Client whatsapp number
PMS API integration
Sync PMS data
Update dashboard
FAQ completion
Bot goes live !
day-to-day interactions
Dashboard
Incoming messages graph
Time to answer guest messages
Repartition of topics addressed
Guest sentiment analysis
Whatsapp notifications
When unanswered question
When problems happen
Daily/weekly activity summaries
Sent on whatsapp
Benefits
Improve guest's satisfaction
Better reviews
More income