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ChatBot - Coggle Diagram
ChatBot
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Agents, Intents and Entities
Agent
Similar to a human call centre agent, they help to assist customers with informations
Intents
helps to categorise the customer's intention for a conversation turn. It helps if you need basic troubleshooting such as making appointments, redirect calls, checking forecasts or even booking
Entities
when intent is matched, it extracts specific information from the users end. Parameters or entity are structured data that helps to make better sense of what users are trying to find out
system entities are like dates, times, email, addresses. for example, we can find vegetables that we want just by matching its description or name
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