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ChatBot - Coggle Diagram
ChatBot
Entity
Dates
Entity types are structed data that help make us understand what the user is trying to find out
Times
Numbers
Email addresses
The extracted data is called a parameter or entity type
Chatbot Integrations Platform
Line
Messenger from Facebook
Telegram
Twitter
Skype
Dialogflow Agent
A virtual agent that trains to handle conversations with your customers
Able to handle human lanaguage
Its need to be built and trained to reply to conversations
Similar to human call centre agent
Google Dialogflow
Dialogflow uses Natural Language Processing (NLP)
There are Existing templates for building chatbot
Chatbot can be built within dialog flow cloud platform on a web browser.
Simple to use requires minimal coding and suitable for anyone that is able to use a computer and web browser
Intent
incorporate user feedback
engage in continuous monitoring and updattes
Categorises the customer's intention for a conversation turn.
Collect and mark traning data