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chatbots - Coggle Diagram
chatbots
dialogflow
benefits
build chatbot
test chatbot
improve chatbot
agent
handle conversations with your customers
needs to be trained to handle conversational scenarios
intent
categorises the customer's intention for a conversation turn
entity
system
dates, times, numbers, email addresses
defined data which people wish to pick up from end-user expressions
advantages
allow organizations to interact with customers 24/7
consistent in responses
manpower can be reallocated to areas of work which can't be automated
improve agent
small talk
validation
training