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Lesson 10 - Coggle Diagram
Lesson 10
Why use Chatbots?
The advantages
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With the use of chatbots, manpower can be re-allocated to areas of work which cannot be automated
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Agents, Intents and Entities in Dialogflow
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Intent
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Different customers may ask the same question in different ways, but with the same intent.
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Entity
When an intent is matched, Dialogflow extracts specific information from the end-user expression.
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Dialogflow has system entities like dates, times, numbers, email addresses, etc.
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