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chatbots - Coggle Diagram
chatbots
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Types of Chatbots
chatbot are rule-based chatbots, which follow predefined scripts, and AI-based chatbots, which use machine learning to adapt and improve their responses based on interactions.
Applications
Chatbots are used in various applications, including customer service, virtual assistants, e-commerce, and healthcare, to automate responses and provide 24/7 support.
Future Trends
The future of chatbots likely involves more integration with other AI technologies like computer vision and speech recognition, enabling more sophisticated and natural interactions
E-commerce: In online retail, chatbots assist customers with product recommendations, order tracking, FAQs, and personalized shopping experiences. They can help increase sales by guiding users through the purchasing process and offering targeted promotions.
Chatbots can qualify leads, collect contact information, and schedule appointments or demos. They engage potential customers in real-time conversations, improving lead conversion rates and nurturing relationships through personalized interactions.