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Chatbots - Coggle Diagram
Chatbots
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Advantages of chatbots
-Friendly Bots Can Assist You Even While You're Sleeping.
-When customers opt to ask questions about your products, the bot will take repeatedly to answer to their questions. Without having to wait for a human to react, customers can obtain the information they require.
-Bots have names so that the customers can connect with them.
-Bots can find information and respond in milliseconds because they are programmed.
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-Each interaction can be recorded and viewed at a later time. We can better serve our customers' needs if we are aware of the questions they regularly ask.
Conversation
Greetings and introductions: Greetings to all users and a description of what makes this bot unique.
Managing User Input: Support for various forms of user input (text, buttons, etc.).
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Agents
The objective of a Dialogflow agent, a virtual an agent, is to manage conversations with clients.
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Intent
Customers come to chatbot agents for the purpose to get specialized information. The objectives of two clients are identical, even though they may ask the identical question in different ways.
An intent defines the purpose of a conversational turn. Customers can define many intents for a single agent, just to how a smart call center agent might decide if you require basic troubleshooting, arrange a meeting, or reroute your calls according to the interaction.
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DIALOGFLOW
Benefits
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Dialogflow requires very little code, making it ideal for consumers who are experienced using a computer and a web browser.
When building your chatbot, you can utilize pre-made templates.
Dialogflow understands and responds in natural language with the use of Google's artificial intelligence.
WHAT IS GOOGLE DIALOGFLOW
Dialog flow made use of Natural Language Processing (NLP), an aspect of computer intelligence. In in particular, natural language processing (NLP) is used to teach computers how to understand and evaluate natural human language.
Entity
Dialogflow can be used to extract particular details from the end-user's expression. The information gathered is expressed by an item of a category, which is additionally referred to as a parameter kind.
Dialogflow contains system organizational components like dates, times, phone numbers, email addresses, etc.
WHAT YOU NEED
any publicly accessible Telegram profile so your chatbot can be connected to
Use the following address (opens in a new tab) to set up a Telegram account if needed.
A Google account is required when setting up your Dialogflow agent.
If needed, create a Gmail account here (which opens in a new browser window).