Chatbots

Google Dialogflow

What is Google Dialogflow

Agents, Intents and Entities in Dialogflow

Why use Chatbots

Chatbots allow organisations to interact with customers 24/7

With the use of chatbots, manpower can be re-allocated to areas of work which cannot be automated


They help to retrieve and provide information to customers quickly

Chat conversations can be captured and used for data analysis to boost sales subsequently

Chatbots which was built through Google Dialogflow

Advantages of Dialogflow

  1. Dialogflow requires minimal coding and is suitable for anyone who can effectively use a computer and web broswer
  1. There are existing templates for building your chatbot
  1. You can build a chatbot all within the Dialogflow cloud platform on a web browser
  1. Dialogflow is powered by Google's machine learning and has the cognitive ability to understand and reply in the natural language

Agent

Entity

Intent

A Dialogflow agent is a virtual agent with the mission to handle conversations with your customers.

An intent categorises the customer's intention for a conversation turn.

Dialogflow can extract specific information from the end-user expression, help us make better sense of what the user is trying to find out

How it works

image

Build Chatbots

Step 1: Login to Dialogflow and Create Agent

Step 2: Set up Intents in Dialogflow

Step 3: Follow-up Intents

Step 4: Define Entities in Dialogflow

Step 5: Integrate Chatbot to Telegram

Step 6: Train Your Chatbot & Miscellaneous

image