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Chatbots - Coggle Diagram

- - - - Dialogflow requires minimal coding and is suitable for anyone who can effectively use a computer and web broswer
      - There are existing templates for building your chatbot
      - You can build a chatbot all within the Dialogflow cloud platform on a web browser
      - Dialogflow is powered by Google's machine learning and has the cognitive ability to understand and reply in the natural language
  - - - A Dialogflow agent is a virtual agent with the mission to handle conversations with your customers.
    - - Dialogflow can extract specific information from the end-user expression, help us make better sense of what the user is trying to find out
    - - An intent categorises the customer's intention for a conversation turn.