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CONTROLLING SYSTEM - Coggle Diagram
CONTROLLING SYSTEM
Behavior control
Management by Objective
Set commitment : Establish clear performance standards and expectations for salespeople
targets for sales growth
customer service
responsiveness
Set specific KPI/goal
Monthly
Quarterly
Direct supervision
Managers
CCTV
Supervisor
Provide training courses
Increase their incentive and compensation structure
Communication skills, problem solving skills
Push moral of sale team
Improve ability to handle a diverse customer
Customer service skills
Corrective action
Comparing
Result
Revenue
KPI
Reallocate resources
Enlargement
Enrichment
Rotation
Design
Evaluate activity
Pay off
Recompense
Output control
Achieve Target
Revenue: $1M
90% Satisfaction of Customer
System
Customer Relationship Management (CRM)
Track all customer interactions, order and feedback
Collect all customer’s feedback after sales sevices
By 24/7 online customer care team
Human Resources Management (HRM)
Report
Customer service metrics
Sales Performance
Responsiveness to customer inquiries and complaints
Evaluate
Evaluating the sales team’s skills and capabilities