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Chatbot - Coggle Diagram
Chatbot
Benefits
Bots Can Retrieve Information and Respond Quickly
Bots Can Relieve Workload of Human Agents
Personable Bots Can Respond, Even When You are Sleeping
Chatbot Data can be Analysed
Use what to build a chatbot?
Dialog flow, advantages?
Access existing templates.
Powered by Google's machine learning for natural language understanding and responses.
Build a chatbot on Dialogflow using a web browser with minimal coding.
What is dialogflow agent?
A Dialogflow agent can handle human language.
It needs to be built and trained to reply to conversations correctly.
Intent:
: If the AGENT accurately identifies the user's INTENT, it is almost a success!
Entity
When an intent is matched, Dialogflow can extract specific information from the user's expression called parameters or entity types.
Parameters and entity types are structured data that help understand user queries.
Dialogflow includes system entities (e.g., dates, times, numbers, email addresses) and allows creating custom entities (e.g., a vegetable entity for a grocery store agent).