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Chatbots - Coggle Diagram
Chatbots
Why use it?
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Chatbot can be used to do certain work allowing manpower to reallocate to areas where chatbots cannot be used. (Basically, saving manpower)
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Agent
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Once a message is sent to the agent, the message is translated using NLP to understand the message
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Entities
After identifying the intent of the message, it would then use entities to solve the problem
When the intention has been matched, dialogflow then extract specific information that called either parameters or entity type. Parameters/Entity types are used to help us understand better what the customer wants.
Some examples of entities are, dates, times numbers, email addresses. Entities can also be customized.
Google dialogflow
What is it?
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It uses Natural Language Processing (NLP), which is a branch under artificial intelligence.
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Intent
After receiving the message, it would then be classifying the intent of the message.