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ChatBot - Coggle Diagram
ChatBot
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Why use ChatBot
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Advantages/Convenient
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With the use of chatbots, manpower can be re-allocated to areas of work which cannot be automated
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Google DialogFlow
Definition
Dialogflow uses Natural Language Processing (NLP) under artificial intelligence to train computers to understand and process human language.
Benefits
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Powered by Google's machine learning and has the cognitive ability to understand and reply in the natural language