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Chatbots - Coggle Diagram
Chatbots
Google Dialogflow
an AI application that makes use of Natural Language Processing
NLP - computers can be taught to comprehend and process natural human language.
Benefits
Launch
Test
Build
Improve
Entities
Refers to who, what, when and where
Dialogflow Agent are trained to understand entities
intent matched
Sorts and groups the client's desire for a change of topic
response
end-user expression
What a customer types
Advantages of chatbot
allows workers to be redistributed to tasks that cannot be handled.
Assist in collecting and providing a prompt information to customers
enable businesses to communicate with clients continuously.
Chat interactions can be collected and then analyzed using data to increase sales in the future.
Consistent in the answers they give