chatbot - the 24/7 agent
advantages of using chatbot
chatbots allow organisations to interact with customers 24/7
with the use of the chatbots , manpower can be re-allocated to areas of work which cannot be automated
they help retrieve and provide information to customers quickly
chat conversations can be captured and used for data analysis to boost sales subsequently
google dialogflow
benefits of using dialogflow
it allows you to build , test , launch and improve your chatbot
it requires minimal coding and is suitable for anyone who can effectively use a computer and web browser
it is powered by Google's machine learning and has a cognitive ability to understand and reply in the natural language
dialogflow agent
it can handle human language
it needs to be built and trained to reply to conversations
intents
an intent categorises the customer's intention for a conversation turn
what a customer types to the chatbot is referred to as an "end-user expression" . it matches the end-user expression to the best intent in your agent
matching an intent is also known as intent classification
entity
when an intent is matched , dialogflow can extract specific information from the end-user expression
it is a structed data that can help us make better sense of what the user is trying to find out