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ChatBot - Coggle Diagram
ChatBot
Advantages
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With the use of chatbots, manpower can be re-allocated to areas of work which cannot be automated
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DialogFlow
Benefits
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Dialogflow requires minimal coding and is suitable for anyone who can effectively use a computer and web browser
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Dialogflow is powered by Google's machine learning and has the cognitive ability to understand and reply in the natural language
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Entity
Parameters and entity types are structured data that can help us make better sense of what the user is trying to find out.