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Business Case - Coggle Diagram
Business Case
Parking lot
Change management plan?
Stakeholders
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Design team - Already doing work, Case by case stake holder management where needed
In team
Workshops, Documentation, Processes, Calculators, etc.
Position in the business
We are here to improve customer experiences to the value of +/-R45 mil impact to the businesses bottom line
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FD Rules?
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When projects are shared, how do we mark this on FD
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Business Case Document
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Proposed solution
Out of my analysis on all options, this is my proposed solution, and this is why.
How will it work? ie. operationally, the components that need to be considered and their impact (and how it should all be addressed)
Cost & benefit analysis
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What is this costing us and what are the benefits of implementing proposed solution (don't assume 100% implementation of solution - always give a conservative proposition of benefit to be realised)
This is where we assess the numbers - does it make financial sense? Is it feasible? Immediate cost & benefit versus future benefit.
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Evaluation & metrics
What are you success metrics and evaluation criteria ie. 10% reduction in inbound calls measured via xxx
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Conclusion & further recommendations (ie. to be successful we need: highest prioritisation, external vendor to deliver xyz etc.)
Team dynamics
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You can do whatever work you want, but only validated calculations that have gone through approval process will count towards your target
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Includes
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What is the data/research/insights telling you? Don't get an idea and then look for data to back it - start with the data
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