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ChatBots - Coggle Diagram
ChatBots
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Intent
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Follow-up Intents
Human conversation tends to have many followup questions. Hence the follow-up intents are needed to facilitate the answering of the related questions after the first is answered.
Agent
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The chatbot can be trained via "Small Talk". having conversations with the chatbot will allow it to learn how humans communicate. The validation function will further help in this process during manual fixes.
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Entity
Entity types are structured data that can help make better sense of what the user is trying to find out
Entities can include dates, times, numbers, email addresses, etc.
Custom entities can be created. For example, I can create an Indian cuisine entity to match the types of Indian food that are available nearby.