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chatbots - Coggle Diagram
chatbots
Why Use Chatbots
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With the use of chatbots, manpower can be re-allocated to areas of work which cannot be automated
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Personal bots
Personable Bots Can Respond, Even When You are Sleeping
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Dialogflow
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Dialogflow requires minimal coding and is suitable for anyone who can effectively use a computer and web broswer
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Dialogflow is powered by Google's machine learning and has the cognitive ability to understand and reply in the natural language
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Intent
Customers reach out to chatbot agent to acquire certain information. Two different customers may ask the same thing differently, but their intent is the same
Entity
When an intent is matched, Dialogflow can extract specific information from the end-user expression. The extracted data is called a parameter or entity type. Parameters and entity types are structured data that can help us make better sense of what the user is trying to find out.
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