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Chatbots - Coggle Diagram
Chatbots
Why use chatbot
Personal bots can respond, even when you are sleeping
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Agents, Intents and Entities in Dialogflow
Agent
A Dialogflow agent is a virtual agent with the mission to handle conversations with your customers. Once a user sends a text message to the Dialogflow agent, Google uses artificial intelligence to translate the message into structured data with the aid of NLP
Intent
An intent categorises the customer's intention for a conversation turn. You can define mutiple intents for a single agent, just like how a call centre agent can decide if you need basic troubleshooting, make an appointment, or redirect your phone calls based on what you say.
Entity
When an intent is matched, Dialogflow can extract specific information from the end - user expression. The extracted data is called a parameter of entity types are structured data that can help us make better sense of what the user is trying to find out
How Dialogflow works
A Dialogflow conversation begins from the end - user expression, have its intent matched by the agent with the use of training phrases and entities, before response is being provided back to the user.
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