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SVE UNIT 2 - Coggle Diagram
SVE UNIT 2
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Negative and Positive Body Language, and Facial Expressions
Negative body language, facial expressions have an adverse impact on customer service
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Facial expressions that set a positive tone(smiling, having a
relaxed and pleasant expression)
Positive body language entails standing upright with an open posture,
facing the customer, making good eye contact, nodding occasionally
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Right Attitude
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Having courtesy, patience and delight when serving customers
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