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Digital Transformation (DX) - Coggle Diagram
Digital Transformation (DX)
Business Model Transformation
Biz Process Transformation
Value Chain Transformation
5 Types of Digital Transformation
Customer Experience
Process
Business Model
Value Chain
Culture
Culture is not the artifacts -- those are just expressions of culture.
An effective culture includes
Curiosity
Empathy for customer
Empathy for team members
Tolerance for failure
Ability to learn from failure
Meaning of DX
to your organisation
Not every transformation is the same
Transformation doesn't happen overnight or magically
Your competitors are transforming too -- you need to transform to avoid falling behind
Innovation vs. Disruption
Innovation is about improving what already exists, like a new iPhone with new features.
Disruption occurs when a new player in the market fulfills known customer needs in a completely new way, like transition from horses and buggies to cars.
Transformation must be driven by the goals and capabilities of your organisation.