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Chatbots - Coggle Diagram
Chatbots
Google Dialogflow
Usage of NLP(under AI)
Email filters
Smart assistants
Search results
Predictive text
Language translation
Digital phone calls
Data analysis
Benefits
build
test
advantage
existing templates
power by google
require minimum coding
launch
improve
Agent
handle human language
needs to be built and trained to reply to conversations
Intent
acquire certain information
Entity
extract specific information from the end-user expression
how it works
end-user expression
intent matching
response given
creation of chatbots
1) Log in to Dialogflow and Create Agent
2) Set up Intents in Dialogflow
3) Follow-up Intents
4) Define Entities in Dialogflow
5) Integrate Chatbot to Telegram
6) Train Your Chatbot & Miscellaneous
advantages
allow organization to interact with customer 24/7
Bots Can Relieve Workload of Human Agents
retrieve and provide information to customers quickly
Chatbot Data can be Analysed
How good are chatbots?
Many commercial chatbots are trained and tested
abling to hit an accuracy of about 80% or more